Job Description
As our Community Ambassador, you must possess exceptional oral and written communication skills and be able to develop engaging content of our branding. You should be a “people person” with great customer service skills and the ability to moderate online and offline conversations with our community.
You will also function as the face and voice of our brand and manage all communities.
Responsibilities
- Build good relationship and provide excellent service to guests
- Respond to guest queries and issues in a timely manner
- Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
- Meet and greet our guest during check-in and check-out
- Manage booking system
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Manage events and liaise with external vendors
- Stay up-to-date with digital technology trend communications
Requirements
- Proven work experience as a community ambassador
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication and interpersonal skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- BS degree in Marketing, Hospitality or relevant field
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